The ESC provides support and
advice on all Microsoft
technologies to educators across
the UK
ESC Support charges from
£3,250
to £4,950
annually
ESC Customers include Universities, Colleges,
Schools,
Research Councils, Museums,
Galleries,
and Specialist institutions.
A trusted, affordable
education focussed
lifeline for Microsoft
Welcome
to the Education Support
Centre (ESC), providing the UK’s only dedicated
Microsoft
IT support service for the education sector from
within the education sector.
An ESC
Contract
would provide you with 12 months
support
for Microsoft Products
from a team of IT
professionals,
based in the UK,
who have all come
from an education background.
The ESC give full coverage of
all Microsoft products covered
by campus and Select
agreements. The ESC also assist
on products no longer covered by
Microsoft on a ‘Best Efforts’
Basis.
The ESC routinely deals with
calls covering a variety of
Microsoft Products,
recent incidents
include
Vista; Softgrid; System Centre
Products; Exchange 2007;
Sharepoint 2007; Outlook 2007;
IIS;
ISA;
MOM;
SMS and
Desktop Products.
Cost:
Support from the ESC has been
tailored to suit most needs and
is available as an annual
contract or a fixed incident
support pack.
Customer Feedback
-
The highly rated support
services from the ESC are
tailored to academic
institutions needs and currently
have over
70
institutions subscribing.
The ESC’s customer Satisfaction
rating has not dipped below 92%
"The University of
Reading signed up with ESC from
its launch. Although we have
general Windows systems
management expertise in-house,
we had tended to use consultants
for
specialised
projects such as introducing and
supporting Exchange, linking
MS-SQL with IIS, etc. Our
experience with consultants was
varied, so we found the ESC's
offering of annual support for
the cost of a few days'
consultancy very attractive.
We
have found their expertise to be
comprehensive, their service
responsive and professional. My
very discriminating systems
staff rate the ESC very highly
and this is demonstrated by the
way in which they now readily
turn to ESC and adopt the
approaches suggested."
Mike
Roch, the University of Reading
The
Background
-
The last few years have seen
substantial investments in
computer technology within the
education sector.
Government initiatives have put
technology at the heart of
teaching and learning.
There will always be an occasion
when an in-house team is unable
to resolve a given problem
The
ESC, based at Nottingham Trent
University and supported by
Microsoft is a dedicated
resource designed to provide
Education Institutions across
the UK and Ireland with expert,
affordable and effective
technical help and advice on
Microsoft Technologies.
For more
information on the ESC services
or to find out how we can help
your institution call
us on 0870 012 0122 or
email us at
info@escuk.net
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