| ESC Trial Scheme:
Heard about the ESC
service but aren’t
sure it’s right for
your institution? The ESC are offering
you the opportunity
to trial our service
without signing up
for a full support
contract.
For a
fixed fee,
£220.00+Vat you may open
a support call with
the ESC at any point
over the next six
months.
The ESC give full
coverage of all
Microsoft products
covered by campus
and Select
agreements. The ESC
also assist on
products no longer
covered by Microsoft
on a ‘Best Efforts’
Basis.
The ESC routinely
deals with calls
covering all
Microsoft
Products including
Exchange, IIS, ISA,
MOM, Class Server,
SMS Sharepoint and
Desktop Products.
The ESC has full
access to
Microsoft's own team
of experts, allowing
you the benefit of
having your problem
escalated to the
highest level of
expertise.
After this
trial, you will be
under no obligation
to sign up with the
ESC. If, however,
you do wish to sign
up for our service
after the trial, the
ESC will deduct this
charge from the cost
of a support
contract, this
applies to FTE
contracts only (Band
A, B & C). This offer
is valid for twelve
months from the
start of the trial
support call.
Terms of
trial
- Trial is
limited to one
trial per
institution per
twelve month period.
- Offer to
deduct charge
for trial from a
full contract
available for
twelve months
following
commencement of
support call.
- Support
subject to terms
and conditions
outlined in ESC
support
contract.
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The ESC Service has
been trialled by
several
Institutions,
among those going on
to take out a full
time contract are .
.
Waltham
Forest College took
up the offer of the
ESC single call
trial and were so
impressed - they
took out a full-time
contract - When
Waltham
Forest
College
called
the ESC
with a
critical
systems
failure,
their
call was
diagnosed
and
dealt
with
rapidly
and
efficiently.
The
college
were so
confident
that the
ESC
would
provide
them
with
reliable
and
effective
support
that
they
took out
a
full-time
contract.
North West
Institute of Further
& Higher Education
Institute (NWIFHE)
trialled the ESC
service initially,
before taking out a
full-time contract.
Lewisham
College took up
the ESC’s trial
offer with a domain
controller issue.
After the issue was
resolved they took
out a full contract
with the ESC to
provide them with
support and advice
on Microsoft
products.
NB: An incident is a
problem that cannot
be broken down into
subordinate
problems. For a
request with
subordinate
problems, each
problem is
considered a
separate incident,
and therefore must
be submitted as a
separate support
request.
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