|
"The
University of Reading signed up with ESC from its launch.
Although we have general Windows systems management
expertise in-house, we had tended to use consultants for
specialised
projects such as introducing and supporting Exchange,
linking MS-SQL with IIS, etc. Our experience with
consultants was varied, so we found the ESC's offering of
annual support for the cost of a few days' consultancy very
attractive.
We
have found their expertise to be comprehensive, their
service responsive and professional. My very discriminating
systems staff rate the ESC very highly and this is
demonstrated by the way in which they now readily turn to
ESC and adopt the approaches suggested."
Mike
Roch, the University of Reading
"The
support was really excellent, and I am very happy with the
resolution."
University of Reading
"Dogged
determination in the pursuit of a solution."
University of Reading
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"Generally
provide answers or things to try faster than I can implement
them!"
Ruskin Mill College
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"The
rapport quickly built up by the member of staff dealing with
the request."
Cardonald College Glasgow
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"It
is good to know they are there for support."
University of
Lincoln
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"The
quality of service is consistent each time - excellent
communication, courtesy and skill! Keep up the good work."
National University of Ireland, Galway
"Even
though the source of my problem did not lie in the MS
components of my infrastructure, the support team were very
thorough in checking all possibilities and helped me to find
the solution. Once again I learned a lot through the course
of the troubleshooting"
National University of Ireland, Galway
"The
high quality of support continues to be consistent. The team
seems to be very highly motivated and patient which is good
for the customer as you only hear from us when we are in
trouble."
National University of Ireland, Galway
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"The
staff at the ESC always show a very genuine interest in the
call and a hunger to help solve the problem."
Royal Academy of Music
"The
very prompt response to the opening of the call and to all
subsequent communications. Very impressed indeed."
Royal Academy of Music
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"Excellent
professionalism by the engineers."
University of Leeds
"Very
prompt and accurate resolutions."
University of Leeds
---------------------------------------------------------------------------------------------------------
"Excellent
service as usual."
Glasgow Caledonian
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"Extremely
satisfied with the service provided."
Gloucester College of Arts & Technology
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"I
have always has a excellent service from the ESCUK support
staff."
Central School of Speech & Drama
"Just
keep up the good work."
Central School of Speech & Drama
---------------------------------------------------------------------------------------------------------
"The
promptness of the reply and the knowledge of the support
person."
University of Nottingham
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"Very
courteous and great understanding of the problem."
Upper Bann Institute
---------------------------------------------------------------------------------------------------------ESC
Customer Satisfaction Figures
August 2007 - August
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