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The annual cost for
registering with ESC UK is
calculated on the size of your
organisation in relation to
full-time equivalent (FTE)
staff, and the number of named
contacts you want to register. Incidents must
be logged by a registered
contact, once logged the call
can be passed to a more
appropriate liaison.
Annual Support
| |
Band A |
Band B |
Band C |
|
Number
of FTE staff: |
1,500+ |
500
- 1,499 |
0
- 499 |
|
Number
of Named Contacts: |
4 |
3 |
2 |
|
Price: |
£4,950.00 +VAT |
£4,100.00 +VAT |
£3,250.00 +VAT |
|
Fair Use
Indicator: |
21* |
18* |
15* |
* Indicates a notional
limit, providing an indication
of fair use of the ESC Service
over a 12 month period
Incident Based Support
|
|
Band D |
Band E |
|
|
Definition: |
12 Incident Pack |
6 Incident Pack |
|
|
Number
of Named Contacts: |
2 |
1 |
|
|
Fixed
Calls / Incident : |
12 |
6 |
|
|
Price: |
£2,638.00 +VAT |
£1,319.00 +VAT |
|
Calls are to be taken within a
twelve month period.
Additional contacts may provide larger
institutions with greater flexibility
and control, you are able to buy
additional contacts at the cost of £660
per extra contact. All contracts are subscribed to on an
annual basis.
NB:
An incident is a problem that
cannot be broken down into
subordinate problems. For a
request with subordinate
problems, each problem is
considered a separate incident,
and therefore must be submitted
as a separate support request.
Trial Call: £220.00+Vat
Non-PC users such as such as
maintenance, cleaning, and catering
staff etc, may be excluded from the FTE
number.
NB: The ESC institutes an annual
price rise effective from the
1st of January.
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