Trial Call
The ESC are offering you the opportunity to trial our service without signing up for a full support contract.
For a fixed fee, £325 + VAT, you may open a support call with the ESC at any point over the next six months.
The ESC give full coverage of all Microsoft products covered by campus and Select agreements. The ESC also assist on products no longer covered by Microsoft on a ‘Reasonable Efforts’ Basis. The ESC routinely deals with calls covering all Microsoft Products including Exchange, IIS, ISA, MOM, Class Server, SMS Sharepoint and Desktop Products. ESC Support includes an escalation channel through to Microsoft support - at no extra cost!
After this trial, you will be under no obligation to sign up with the ESC. If, however, you do wish to sign up for our
service after the trial, the ESC will deduct this charge from the cost of a support contract, this applies to FTE contracts only (Band A, B & C). This offer is valid for twelve months from the start of the trial support call.
The ESC Service has been trialled by several Institutions, Among those going on to take out a full time contract are .
When Waltham Forest College called the ESC with a critical systems failure, their call was diagnosed and dealt with rapidly and efficiently. The college were so confident that the ESC would provide them with reliable and effective support that they took out a full-time contract.
Lewisham College took up the ESC’s trial offer with a domain controller issue. After the issue was resolved they took out a full contract with the ESC.
Terms of Trial
Trial is limited to one trial per institution per twelve month period.
Offer to deduct charge for trial from a full contract available for twelve months following commencement of support call.
Support subject to terms and conditions outlined in the ESC support contract.
Testimonials
"The very prompt response to the opening of the call and to all of by subsequent communication. Very impressed indeed. The staff at the ESC always show a very genuine interest in the call and a hunger to help solve the problem" - Royal Academy of Music (06-Jan-06)
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