Education
Support
Centre

Lewisham College - Exchange automatic storage limit warning

Digest:

A problem was reported to the ESC whereby a customer's end-user kept receiving postmaster warnings at 00:00 each morningtelling them their mailbox was over its size limit, even though there was plenty of space left in their mailbox. 

The ESC requested more detail and initial troubleshooting steps were provided. It was identified that the postmaster error was not coming from the user in questions domain. This enabled the ESCs triage and investigation to be focused on a specific area which in turn led to the identification of the source of the problem. A user account in another domain with the same name as the user in question was over limit and a forwarding rule was sending the postmaster messages to the user. The rule was changed and the problem was resolved.

Lewisham College is a large and very successful further education college in South East London. Its mission is creating successful futures. Lewisham College are a large vocational college. From its two sites, we work with many diverse partners, including: schools, universities, trade unions, businesses and a range of public sector organisations.

ESCuk is a 3rd line escalation support service for Microsoft products deployed in the Education Sector. The ESC only deals withthe Education sector and therefore has an understanding of issues that are unique to that environment. 

This focus enables the ESC to understand the ramifications of specific system failures that are not necessarily understood by the Business Sector – Scenarios would include the importance of all systems being available through clearing and registration; print servers on essaydeadline days; security aspects of a network, both internal and external (the responsibility to protect). 

The ESC is a service where subscribing institutions can escalate issues they are having with Microsoft Products. The ESC supports all products covered by Campus and Select agreements and work with your staff to resolve problems in the shortest possible timeframe. ESC also supports, on a reasonable effort basis, products no longer within the Microsoft support cycle. 

The ESC provides insurance against you having issues with your Microsoft environment that you are unable to resolve quickly and access to our dedicatedengineers could help you to be back up and running may otherwise achieve. (10-Aug-10)