Education
Support
Centre

City of Wolverhampton College - Exchange hit by Trojan

Digest:

The City of Wolverhampton College were hit by a Trojan virus which meant that their Exchange was disabled. Email flow to the college was severely disrupted, additionally the IT team at the college was unable to log-on to the server to investigate. There was no mail flow and a number of exchange services were down affecting all users across the whole environment. 

The ESC approached this a two-fold issue and initially concentrated their efforts on getting the Exchange box back up and running while assisting the customer in dealing with the virus incident. The call was escalated by the ESC, at no extra cost, in order to get the Exchange environment restored as safely and quickly as possible. The ESC was then able to liaise with the customer and the escalation team to successfully recover and restore the environment to a fully working state. The ESC additionally provided best practise security advice in order to prevent future attacks.

The ESC is a 3rd line escalation support service for Microsoft products deployed in the Education Sector. The ESC only dealswith the Education sector and therefore has an understanding of issues that are unique to that environment.

This focus enables the ESC to understand the ramifications of specific system failures that are not necessarily understoodby the Business sector – Scenarios would include the importance of all systems being available through clearing and registration; print servers on essay deadline days; security aspects of a network, both internal and external (the responsibility to protect). The ESC provides insurance against you having issues with your Microsoft environment that you are unable to resolve quicklyand access to our dedicated engineers could help you to be back up and running faster than you may otherwise achieve. (31-Jan-10)