Platforms

ESC Platforms support falls broadly into five groupings; Applications, Security, Server, Virtual and Workstation. The ESC has supported its customers a wide range of advice, from simple requests for best practice documentation to more complex assistance with Server failures, Trojan attacks; and Certification issues. The ESC is able to escalate your issue at no extra cost; all escalations are at the ESC's discretion.

Applications: The ESC provides break-fix support for all Microsoft applications including IE (all versions); Visual Studio; Office 2003; Office 2007; Office 2010; Office for Mac; Office XP. Support has included resolving issues between OWA & IE7; auto-archive settings in Outlook; Print issues; teething issues after upgrading to a different version of Office.

Security: ESC support on security issues covers ISA; Forefront - Client Security; Forefront – Exchange; Forefront – Sharepoint; Forefront – Threat Management Gateway; and Virus attacks. Support includes assisting customers who have been infected; ensuring that the software they have in place is active and providing the protection they need; ensuring that password and authentication policies are functioning correctly.

Server: Server Issues lie at the core of most institutions systems and have the potential to have wide reaching effects. The ESC Server support covers break-fix support for all microsoft server products including Active Directory; Server 2008; Server 2003; SQL; Group Policy; IIS; AGPM / M-DOP; Media

Services; WSUS & SUS; and DNS. Recent Support cases have included Group Policy discrepancies, Folder redirection issues; File corruption; shared drive issues; slow print concerns; hotfix requests; and SQL & clustering problems.

Virtual: Issues with App-V; Hyper-V; Med-V; Virtual Server; have included Time-synch issues; Hyper-v clusters; and App-V databases.

Workstation: The ESC Provides Break-Fix support on all Microsoft desktop operation systems including XP; Vista, and Windows 7.

The ESC also supports earlier versions of Microsoft software on a ‘reasonable efforts’ basis

Cost
"I was very impressed with, and thankful for, the commitment and dedication shown by ESC staff
in resolving our critical issue. Above and beyond normal effort was shown is trying to resolve the issue.
The time, support and diligence" University College of St Mark & St John

Testimonials

"Very professional and effective service from consultant who was obviously expert in the problem area." - Stranmillis University College (16-Dec-10)

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