For customers that have deployed SMS & System Centre Suite of tools to availability and service delivery, the ESC has assisted customers with a variety of issues including problems with query based collections; deployment of Security Updates; Scan Failures and SSCM console issues.
Specifically: SMS 2003; SCCM Configuration ; SCDPM Data Protection; SCE – Essentials; SCOM Operations Manager; SCUP Updates Publisher; SCVMM Virtual Machine Manager
The ESC is able to escalate your issue at no extra cost; all escalations are at the ESC's discretion. The ESC also supports earlier versions on a ‘reasonable efforts’ basis
when it came to arrange con-calls and escalations. Response to my calls were prompt
and there was a real commitment to getting our issue resolved" Brunel University
Blackburn College were in the middle of a migration to O365 when they hit a show stopping issue with their on premise LDAP implementation stopping them provisioning to the cloud. They escalated the issue to the ESC who were able to quickly determine the issue lay with certificate authentication…read more