Manageability

For customers that have deployed SMS & System Centre Suite of tools to availability and service delivery, the ESC has assisted customers with a variety of issues including problems with query based collections; deployment of Security Updates; Scan Failures and SSCM console issues.

Specifically: SMS 2003; SCCM Configuration ; SCDPM Data Protection; SCE – Essentials; SCOM Operations Manager; SCUP Updates Publisher; SCVMM Virtual Machine Manager

The ESC is able to escalate your issue at no extra cost; all escalations are at the ESC's discretion. The ESC also supports earlier versions on a ‘reasonable efforts’ basis

Cost
"I appreciated that ESC saw a sense of urgency to fix the issue and were very pro-active
when it came to arrange con-calls and escalations. Response to my calls were prompt
and there was a real commitment to getting our issue resolved" Brunel University

Testimonials

"I was very impressed with, and thankful for, the commitment and dedication shown by ESC staff in resolving our critical issue. Above and beyond normal effort was shown is trying to resolve the issue - The time, support and diligence." - University of Plymouth (04-Oct-10)

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