Fixed Incident
For the budget conscious Institutions who anticipate low use the ESC has a choice of a 6 or a 12 incident pack.
The ESC Supports ALL microsoft products licensed under Campus or Select agreements. Support is delivered via Phone, email and web. The ESC is able to escalate your call allowing you the benefit of having your problem passed to the highest level of expertise. The ESC also assist on products no longer covered by Microsoft on a ‘Reasonable Efforts’ Basis.
The standard service level for an initial response to your technical query is four (4) hours; A response within two (2) hours is available for high impact technical issues; General queries will be responded to within one (1) working day;
The service level will be set by agreement between the technician and the customer in all instances
Calls are to be taken within a twelve month period.
Additional contacts may provide larger institutions with greater flexibility and control, you are able to buy additional contacts at the cost of £850.00 (+VAT) per extra contact,
All contracts are subscribed to on an annual basis.
NB: The ESC institutes an annual price rise effective from the 1st of January.
2012 Price List
Band D
No of Named Contacts:3
No of Calls/Incidents: 12
Price: £3,960.00 +VAT
Band E
No of Named Contacts:2
No of Calls/Incidents: 6
Price: £1,980.00 +VAT
Testimonials
"I have always had an excellent service from the ESCUK support staff and the service. As the IT staff within Central School of Speech and Drama is very small this service is invaluable to the school as we do not always have the time to sit and resolve issues" - Central School of Speech and…
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