ESCs customer satisfaction ratings have not dipped below 92% since 2004
Regardless of institution size, the Education Support Centre (ESC) is able to offer affordable, expert and effective technical help to all of its customers. The ESC is an IT Support service dedicated to the Education sector. Institutions that the ESC supports vary from 35,000 to 90 students. The ESC provides a consistently high level of customer service, its customer satisfaction ratings have not dipped below 92% since it opened. "The University of Reading signed up with ESC from its launch. Although we have general Windows systems management expertise in-house, we had tended to use consultants for specialised projects such as introducing and supporting Exchange, linking MS-SQL with IIS, etc. Our experience with consultants was varied, so we found the ESC's offering of annual support for the cost of a few days' consultancy very attractive. We have found their expertise to be comprehensive, their service responsive and professional. My very discriminating systems staff rate the ESC very highly and this is demonstrated by the way in which they now readily turn to ESC and adopt the approaches suggested." Director of IT Services. The University of Reading The ESC provides support on all Microsoft Software and routinely deals with calls covering products including ISA Server, Exchange, IIS, MOM, SMS and Sharepoint. Some ESC customers view the service as an emergency assistance service for their IT Departments who can be called on when there are mission critical IT issues or as a back-up to their IT departments as part of a disaster recovery plan.