Education
Support
Centre

Eduserv CHEST: All the Benefits of an ESC Contract- Discounted by 10%

All the Benefits of an ESC Contract - Discounted by 10%

ESC Agreement renewed - This agreement for technical support for English language versions of software produced by Microsoft has been renewed for a further 3 years (2012-14).

- A trusted affordable education focussed lifeline for Microsoft Support
- All Microsoft products covered by Campus and Select agreements (including earlier versions of software on a ‘reasonable endeavours’ basis).
- 10% savings  
- Choice of packages to meet your needs - Fixed number of incidents packs or based on number of FTE staff.

ESC has a unique understanding of the issues affecting the education sector

Every call is important
- We don’t tier our support as every call is a Gold Standard Call - we provide the same high quality of Microsoft support to all our customers.
- 80% of issues are resolved by the ESC’s own engineers
- ESC can escalate unresolved calls to Microsoft or a qualified Microsoft partner

With customers across the UK and Ireland the ESC provides a dedicated Microsoft IT support service for the education sector from within the education sector.

The ESC supports the whole education sector Universities; Colleges; Research Councils; Schools and Specialist colleges. IT engineers at the ESC are able to call on Escalation experts around the world, making this an effective service based on up-to-the-minute knowledge and expertise. The Education Support Centre was established expressly to provide the education sector throughout the UK with affordable, expert, effective frontline technical help and advice on Microsoft technologies. 

For details see Education Support Centre Agreement. (http://www.eduserv.org.uk/lns/agreements/esc-2012)