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The annual cost for registering with ESC UK is calculated on the size of your organisation in relation to full-time equivalent (FTE) staff, and the number of named contacts you want to register.

We provide insurance against you having issues with your Microsoft environment that you are unable to resolve quickly and access to our dedicated engineers could help you to be back up and running faster than you could otherwise achieve. The ESC is able to offer such a good deal because it is a shared service and a not-for-profit organisation based at Nottingham Trent University.

Support is delivered via Phone, email and web. The ESC is able to escalate your call allowing you the benefit of having your problem passed to the highest level of expertise. The ESC also assist on products no longer

covered by Microsoft on a ‘Reasonable Efforts’ Basis.

The standard service level for an initial response to your technical query is four (4) hours; A response within two (2) hours is available for high impact technical issues; General queries will be responded to within one (1) working day; The service level will be set by agreement between the technician and the customer in all instances

Additional contacts may provide larger institutions with greater flexibility and control, you are able to buy additional contacts at the cost of £850.00 (+VAT) per extra contact,

All contracts are subscribed to on an annual basis. NB: The ESC institutes an annual price rise effective from the 1st of January.

2012 Price List

• Band A
•  

• No of FTE staff: 1,500+ 
  No of Named Contacts:4 
  Price: £6,800.00 +VAT

•  
• Band B

• No of FTE staff: 500 - 1,499 
  No of Named Contacts:3
  Price: £5,700.00 +VAT

•  
• Band C

• No of FTE staff: 0 - 499 
  No of Named Contacts:2 
  Price: £4,500.00 +VAT

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