About the ESC
With over 70 customers across the UK and Ireland, the ESC, based at Nottingham Trent University and supported by Microsoft, provides the UK’s only dedicated Microsoft IT support service for the education sector from within the education sector.
The ESC support all products covered by Campus and Select agreements and work with your staff to resolve problems in the shortest possible timeframe. ESC also supports, on a reasonable efforts basis, products no longer within the Microsoft support cycle.
ESC staff are recruited from within the education sector and work in-line with technologies deployed in education as well as national technology benchmarks - giving the centre a unique awareness of specific IT issues faced by the education sector.
ESC Support includes an escalation channel through to Microsoft support - at no extra cost!
The ESC was launched in March 2004 and is a dedicated resource providing colleges and universities throughout the UK with expert, affordable and effective frontline technical help and advice on Microsoft's technologies.
The ESC is a non-profit making service and a wholly owned subsidiary of Nottingham Trent University.
The ESC also provides periodical Summer Schools – on line training on key technology areas suggested by its membership, Recent events have includes Sharepoint 2010 and Exchange 2010 For more information about the ESC and its services please call 0870 012 0122.
Frequently Asked Questions
How do I ensure that the ESC has the right experience and skills?
The ESC support all products covered by Campus and Select agreements and work with your staff to resolve problems in the shortest possible timeframe.
ESC also supports, on a reasonable efforts basis, products no longer within the Microsoft support cycle.
ESC staff are recruited from within the education sector and work in-line with technologies deployed in education as well as national technology benchmarks - giving the centre a unique awareness of specific IT issues faced by the education sector.
Testimonials
"We needed a MS hotfix at short notice to be applied during a planned downtime. ESC were able to fulfil this request within 15 minutes of us placing the call. Very impressed." - Leicester University (20-Jul-07)
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