Platforms
ESC Platforms support falls broadly into five groupings, Applications, Security, Server, Virtual and Workstation. The ESC has supported its customers a wide range of advice, from simple requests for best practice documentation to more complex...
Collaboration
ESC support for Collaboration technologies Exchange & Sharepoint and Lync form the core of many institutions collaboration strategies. Exchange for the flow of communication and Sharepoint as a method of collaboration and ideas exchange...
Manageability
For customers that have deployed the System Centre Suite of tools to manage availability and service delivery, the ESC has assisted customers with a variety of issues including problems with query based collections; deployment of Security Updates; Scan Failures...
Cost
The ESC offers support on an annual subscription basis (based on FTE staff Count) or fixed-incident support option as a lower budget option. Additionally the ESC offers a Trial call. All ESC contracts include Escalation at no extra cost...
systems software" Ealing, Hammersmith & West London College.
Testimonials
"The professionalism of the ESC staff who handled the call was 1st class. The team pinpointed the cause in the afternoon and thus provided procedures for resolution. The quick and professional responses by the team, these guys really knew their stuff and where available to discuss the problem…
read more
