A trusted, affordable Shared Service for Microsoft Support

Support for all Microsoft software including O365; Cloud; System Centre; Lync; Server; Exchange; Desktop Technologies and many more. An ESC contract includes advanced management escalation support.

Every minute your staff spend dealing with I.T. issues outside of their core job role has a direct effect. We minimise that time, save you money and improve the skill set available to you.

Our engineers have direct channels into Microsoft or HP in order to escalate your problem to the highest level should the situation require it.

Customer experience is at the core of the ESC service. We work continuously to improve our communication and technical skills to ensure that we deliver the right support to you in the right way.

A reliable lifeline for a small investment

ESC support has a one off fee to provide complete cover for your Microsoft software for the whole year.

The ESC offers you the same premium quality support service, whichever package you choose.

An annual subscription means your institution will benefit from unlimited calls.

For the budget conscious, the ESC has a choice of a 6 or 12 incident pack.