IT Support for Education from within Education
ESC supports ALL Microsoft technologies
On-premise, Cloud and Hybrid environments
“I count the decision to subscribe to ESCuk technical support among my top three IT management decisions”
Ealing, Hammersmith & West London College.
The ESC is here to help you
Resolve your IT issues
“We have In-House ICT Specialists, but ESC are invaluable as a fourth line / advanced escalation path”
Edutrust Academies Charitable Trust.
ESC Support includes escalation channels
At no extra cost to you!
“Communication is clear and concise, risk levels are always carefully evaluated, instructions are clear and well explained and escalation when required is quick and pro-active”
Institute of Technology Blanchardstown.
Highly rated support service
With 98% customer satisfaction
“The technical staff could relate to our specific scenarios and did all they could to provide a solution showing patience throughout”
University of Huddersfield.
A trusted, affordable Shared Service for Microsoft Support
Support for all Microsoft software including O365; Cloud; System Centre; Lync; Server; Exchange; Desktop Technologies and many more. An ESC contract includes advanced management escalation support.
Every minute your staff spend dealing with I.T. issues outside of their core job role has a direct effect. We minimise that time, save you money and improve the skill set available to you.
Our engineers have direct channels into Microsoft or HP in order to escalate your problem to the highest level should the situation require it.
Customer experience is at the core of the ESC service. We work continuously to improve our communication and technical skills to ensure that we deliver the right support to you in the right way.
A reliable lifeline for a small investment
ESC support has a one off fee to provide complete cover for your Microsoft software for the whole year.
The ESC offers you the same premium quality support service, whichever package you choose.
An annual subscription means your institution will benefit from unlimited calls.
For the budget conscious, the ESC has a choice of a 6 or 12 incident pack.
For a small investment your IT Department will have a reliable lifeline