We do not differentiate between the type of contract and will not compromise the quality or amount of support you receive - we value all of our customers and will always guarantee top of the line support.
All ESC contracts include discretionary escalation at no extra cost.
Level 2. A response within two hours is available for high impact technical issues.
Level 3. The standard service level for an initial response to your technical query is four hours.
Level 4. General queries will be responded to within one working day.
The service level will be set by agreement between the technician and the customer in all instances.
Support is delivered via phone, email and web. The ESC is able to escalate your call allowing you the benefit of having your problem passed to the highest level of expertise. The ESC can also assist on products no longer covered by Microsoft on a 'reasonable efforts' basis.
The ESC service covers all Microsoft software covered by Campus or Select agreements (excluding Games & Coding).
Take the ESC out for a test drive with a no-obligation trial call. By taking out a single incident call you will get to sample the high quality support service that the ESC provides to all our customers.
Several institutions have trialled the service and were so happy with the service that they took out full contracts with the ESC.
For a small fixed fee you may open a support call with the ESC at any point over the next twelve months. After this trial, you will be under no obligation to sign up with the ESC. If, however, you do wish to sign up for our service, the ESC will deduct this charge from the cost of a support contract. This applies to FTE contracts only (Band A, B & C). This offer is valid for twelve months from the start of the trial support call. One Trial call is permitted per institution.
Apr 05, 2017
Dec 13, 2016
Sep 28, 2016
May 10, 2016
Talk to Us
Tell us about your support needs
Call Us At
0370 012 0122
Mail Us At
Nottingham Trent University
50 Shakespeare Street
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