Platforms
ESC Platforms support falls broadly into five groupings, Applications, Security, Server, Virtual and Workstation. The ESC has supported its customers a wide range of advice, from simple requests for best practice documentation to more complex...
Collaboration
ESC support for Collaboration technologies Exchange & Sharepoint and Lync form the core of many institutions collaboration strategies. Exchange for the flow of communication and Sharepoint as a method of collaboration and ideas exchange...
Manageability
For customers that have deployed the System Centre Suite of tools to manage availability and service delivery, the ESC has assisted customers with a variety of issues including problems with query based collections; deployment of Security Updates; Scan Failures...
Cost
The ESC offers support on an annual subscription basis (based on FTE staff Count) or fixed-incident support option as a lower budget option. Additionally the ESC offers a Trial call. All ESC contracts include Escalation at no extra cost...
systems software" Ealing, Hammersmith & West London College.
Testimonials
The City of Wolverhampton College were hit by a Trojan virus which meant that their Exchange was disabled. Email flow to the college was severely disrupted, additionally the IT team at the college was unable to log-on to the server to investigate. There was no mail flow and a number of exchange…
read more
